Refund policy
At Leaderbicycles.com our first priority is 100% satisfaction with your LEADER Bike. We gladly accept a return for the LEADER Bike in saleable condition within 10 days of delivery, if you have made the purchase directly through the Leaderbicycles.com! Website subject to any manufacturing defect and timely reported to our customer care at info@leaderbicycles.com. We will not accept returns that were purchased originally from somewhere other than Leaderbicycles.com.
If we have made an error in shipping the product, such as sending you the wrong style or colour from that which you purchased, or if you find the LEADER! Bike to be defective, please contact us immediately at info@leaderbicycles.com and we will work with you to resolve the issue. If the return is not due to our error, please email info@leaderbicycles.com to request a return authorization, explaining the reason for return. Once a return authorization is issued along with shipping instructions, please ship the product back via a traceable method that will be suggested to you, in its original packaging and we will issue you a credit. The original packaging must be in “new” condition so that we can resell your exchange.
*Because of high shipping cost due to the size of the product, we do not offer free returns.*
Customer Service: info@leaderbicycles.com
Please include a detailed note that includes your Name, Address, Mobile Number, E-Mail address and reason for the return along with your original order number. Please send your package via a traceable delivery service only.
Important: LEADER Bikes do not cover the cost of returning the product, EXCEPT in the case of a defective bike or error in shipping from our side (i.e. in case we ship you the wrong colour/style than ordered by you). If you believe that the LEADER Bike you received is defective, please email info@leaderbicycles.com so we can determine the defect and issue you a credit or send you replacement parts or product. Ordering the wrong size for your child is NOT considered an error on LEADER’s part,
CANCELLATION POLICY
An order cannot be cancelled once it has been made.
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